Privacy Policy

Information we collect

• Information you provide: name, email address, phone number (if provided), trip preferences, traveler counts, dates, notes, and messages you send through the chat/booking flows.
• Booking and transaction details: items in your trip/cart, booking references, and payment status information received from payment processors.
• Device and usage data: IP address, browser type, pages viewed, approximate location (derived from IP), and basic diagnostics (e.g., errors) to keep the Service reliable.
• Cookies and similar technologies: used for session functionality, preferences, and measuring performance. You can control cookies through your browser settings.

How we use your information

• Provide the Service: generate recommendations, enable checkout, create and manage bookings, and respond to support requests.
• Improve and secure the Service: debug issues, prevent fraud/abuse, and maintain quality.
• Communications: send booking-related messages and important notices.

How we share information

We may share information only as needed to operate the Service, including with:

• Payment processors (e.g., PayHere/Stripe or similar) to process payments and handle refunds.
• Service providers and partners (e.g., stays/tour operators/transport providers) to fulfill your booking requests.
• Infrastructure providers (hosting, analytics, error monitoring) to run the website.
• Legal and safety: if required by law, to protect rights/safety, or to prevent fraud/abuse.

AI features

The Service may use AI to generate recommendations and responses based on your prompts and context (such as trip preferences and items in your cart). AI output can be inaccurate; please verify critical details (availability, inclusions, pricing, schedules) before booking.

Data retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We may retain certain records longer where required (e.g., payment/booking records).

Your choices

• Access/update: you may request access to or correction of certain information.
• Delete: you may request deletion of certain personal data, subject to legal/operational requirements.
• Cookies: manage cookies through your browser settings.

Security

We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure.

Contact

If you have questions or requests about this policy, contact us at support@islandloafstay.com.