Return / Refund Policy

1. No physical returns

IslandLoafStay offers travel-related services (stays, tours, vehicles, wellness, tickets, and experiences). Because these are time-bound services, there are generally no "returns" like a physical product. Refunds (if any) depend on cancellation eligibility.

2. Cancellations and refunds

• Vendor policy applies: Refund eligibility and amounts depend on the specific vendor/service cancellation policy and the timing of your request.
• Non-refundable cases: Some bookings may be non-refundable or partially refundable (e.g., late cancellations, no-shows, special promotions).
• Changes: Date/time changes may be treated as a cancellation and rebooking depending on the vendor rules and availability.

3. Refund processing time

If a refund is approved, we will initiate it to the original payment method. Processing times vary by payment provider and bank, and typically take 7–14 business days.

4. Payment disputes / chargebacks

If you believe a transaction is unauthorized or incorrect, please contact us first so we can help resolve it. Initiating a chargeback may delay resolution and can impact any associated bookings.

5. How to request a cancellation or refund

Email support@islandloafstay.com with:

• Your booking reference (if available)
• The email address used for booking
• What you want to cancel/change and why

6. Policy updates

We may update this policy from time to time. The "Last updated" date indicates when changes were made.